Greater Anglia Jobs – Train Station & Customer Service Roles

Greater Anglia careers in the UK offer exciting job possibilities on England’s East Coastrail network if you want to work in rail transport, customer service, or operations. Greater Anglia is known for its regular airport, commuter, and regional services, as well as its strong focus on safety, comfort, and progress. The company hires a lot of people in London (Liverpool Street), Essex, Norfolk, Suffolk, Cambridgeshire, and Hertfordshire. This shows how far the business reaches.

When you look at Greater Anglia jobs, you can find train drivers, conductors, members of station care teams, ticket office workers, revenue protection officers, operational planners, and customer service teams, among other jobs. If you’re new to rail and want to start your career, if you have operational or technical experience, or if you speak more than one language and can help a wide range of passengers, Greater Anglia offers good training, opportunities for advancement, and a supportive work environment. Get on board and start your trip.

Job Details:

Greater Anglia Jobs in London, Essex, Norfolk, Suffolk, Cambridgeshire & Across UK

A brief overview of Greater Anglia:

Greater Anglia is a significant train operating corporation in the United Kingdom that operates in the East of England. It connects London Liverpool Street to a vast network that encompasses Essex, Norfolk, Suffolk, Cambridgeshire, and Hertfordshire. It provides transport infrastructure, rolling stock, station services, and behind-the-scenes planning, engineering, and operations for both passenger and airport-linked services, such as the Stansted Express. In recent years, it has garnered attention for its efforts to modernize its fleet, enhance the customer experience, and improve service reliability.

The organization provides a diverse array of services, including ticketing, customer support, revenue protection, engineering and maintenance, operational planning, and digital and administrative support. Additionally, it provides train operations and station services. It is founded on the principles of safety, punctuality, responsiveness to passenger requirements, and investment in its workforce. Greater Anglia is dedicated to the development of talent through early career programs and well-structured training paths, as well as to the promotion of work-life balance and inclusion.

Qualifications and Abilities:

At Greater Anglia, it’s important to have educated and trustworthy employees so that rail services are safe, on time, and good for customers. People who work in operations, customer service, or safety-critical roles need to be responsible, able to communicate well, and willing to work shifts and uncertain hours.

• Minimum age (often 18+ for many roles; 21+ for driver roles) and eligibility to work in the UK
• Good communication skills and a strong customer-service mindset
• Reliability & ability to work early mornings, evenings, weekends, and bank holidays
• Passing a safety-critical medical and other checks relevant to the role (e.g., background, DBS)
• Basic numeracy and IT skills; sometimes specific technical training depending on role (engineer, conductor, etc.)
• For driving roles: a full UK driving licence, good record, plus other safety or technical certifications
• Ability to travel to and around assigned depots or stations; physical fitness for on-platform or train-side work

Good Salary and Benefits:

Greater Anglia pays well for the amount of duty, safety duties, and shift work that comes with the job. The pay is mostly in line with what other regional train operators get paid, and some jobs come with extras that are safety-critical, night/unsocial shift allowances, and progressive pay raises.

About the salary or pay ranges:

• Customer work/Station Care Team: ~£27,500 a year, plus more based on experience and length of work
• Trainee Conductor: ~24,707, going up in stages to ~32,700
• Officer in Charge of Taxes: £31,500 per year for short-term jobs
• Train driver who is qualified Up to around £60,547 a year for jobs that require experience

Some perks for employees are:

• Greater Anglia workers (and sometimes their family members) can travel for free on trains.
• A pension plan with choices for contributing
• Wellbeing help, like help 24 hours a day, seven days a week, eye care coupons, and flu shots
• Parental leave rules (like maternity, paternity, and shared parental leave) after a certain amount of time has passed
• The “Cycle to Work” program and other discounts and perks for employees (like shopping and helping)

What Is the Process for Applying for Greater Anglia Jobs?

The following is a clear and helpful application process for Greater Anglia careers in the UK:

• You can look at recent job openings at Greater Anglia by department (operations, customer service, driving, etc.) or location by going to their official careers page.
• Read the job description all the way through to fully understand the duties, time schedules, and qualifications needed to apply.
• On the application site, make an account or log in if you already have one. Correctly fill in your information.
• Upload your most recent CV and any papers that back it up, like licenses, certificates, and references.
• Do all the tests and checks that are needed, like medical exams for jobs that are very important for safety.
• Send in your application before the deadline. Make sure you fill out all the sections properly.
• Keep an eye on your email and/or account page for new information, interview invites, and other requests.
• Prepare for tests or interviews; for some jobs, especially technical or safety-related ones, there may be tasks to do on a computer or in real life.

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Available Job Opportunities

Frequently Asked Questions

1. What kinds of roles are available at Greater Anglia?
Greater Anglia offers roles such as drivers, conductors, station care & customer service, revenue protection, ticket office, operational planning, engineering, and head office/administrative positions.

2. Do I need experience to apply to Greater Anglia?
It depends on the role. Entry roles such as station care or customer service often welcome freshers, whereas technical, driving, or senior operational roles usually require prior experience or relevant qualifications.

3. What are the shift requirements like?
Many roles require flexibility with working hours, including early mornings, late nights, weekends, bank holidays, and sometimes overnight shifts, especially in operations or safety-critical positions.

4. How much can I earn at Greater Anglia?
Salary varies by role, seniority, and responsibilities. For example, trainee conductors may start in the mid-£20,000s with progression, while experienced train drivers can earn up to around £60,000 annually.

5. What benefits will I get working for Greater Anglia?
Typical benefits include free travel on their network, pension contributions, wellbeing support, parental leave, discounts, and development opportunities including training and apprenticeships.